Forbes Mexico: The main technological trends are aimed at making people ‘s lives easier by using Living Services that can predict and react to changing circumstances and needs of consumers.
Technology has a major impact on people with the passage of time, due to the acceleration of services leaning towards faster deliveries into smaller segments of activity and content -enabled platforms, according to Accenture.
The signature indicates that the trends that will impact organizations in the coming years will be driven by living services are those tools used to predict and react to changing circumstances and needs of consumers.
These services will be driven by customer expectations , and will be enabled by the internet of things.
“The concept of Living Services implies that as organizations think about the consumer inward, applying design thinking from the perspective of what it is you want or can make the user, through their personal technology ,” said Martin Folino, director of Accenture digital Mexico. The firm stresses the need to implement the design for social change , a critical change in the mentality of many organizations.
Read the full article (In Spanish) on Forbes.